Through use of this site and/or by making a purchase with it, you acknowledge that you have read and agree to these terms and conditions. Furthermore you warrant to the company that you are over the age of eighteen (18) years old or twenty-one (21) where state laws apply, and that you are intentionally and knowingly seeking access to products for your own personal use.
Pure Vape will never store customer credit card numbers, and will never charge your credit card without your express permission nor for any amount which you have not agreed to.
Returns & Exchanges
Hardware including devices, coils, tanks, and pods may be returned only if in unopened and like new condition.
Shipping costs are non-refundable and return shipping costs will be the responsibility of the customer.
We cannot accept returns on any eliquid products or items prefilled with eliquid due to the consumable nature of the product and health concerns.
A 25% restocking fee will apply to any product which cannot be resold.
Incorrect, damaged, or defective products
If you have receive an incorrect item which is not what you ordered, a damaged item, or a non-functional defective item, Customer Support will issue a prepaid return label for you to print out and affix to your return package. Exchanges can only be made for the same make and model.
All return and exchange requests must be made within 7 days of receiving your package.
How to ship your return or exchange
Please include the original packing slip and all original packaging and accessories. Return shipments should be properly packaged with bubble wrap or a bubble mailer to prevent damage in transit. Returned items must be shipped out within 48 hours of Customer Support accepting your return or exchange request.
Our prices are displayed in USD (United States Dollars) by default. All credit cards are charged in USD. Most international cards will convert to local currency and may incur a 3-4% foreign currency conversion fee. Those fees are levied by your bank or card issuer not by us.
While we make efforts to ensure all shipments arrive at their destination, it is ultimately the customer's responsibility to understand their country's import laws. The customer is responsible for any customs duties or tariffs. Willfully refusing to pay duties or clear customs does not make you eligible for a refund, as we have already paid for the product and shipping only to have your country's customs agency destroy it due to your own negligence. Any refunds offered will have a minimum 25% "restocking" fee as well as full cost of shipping deducted.
Most in stock orders ship within one business day, however it may take up to three business days during spikes of high order volume.
Orders ship from our warehouse in Melbourne, FL. We do not ship on Saturdays and Sundays. Delivery times are estimates only. Shipping costs are non-refundable. We are not responsible for lost, stolen, damaged, or delayed shipments by your selected carriers.
Free shipping minimum applies to order products including discounts but not including tax. Only the cheapest available shipping method will be used for free shipping.
Due to our extremely low prices we are unable to split ship orders. Please ensure that all items are in-stock if you require rapid fulfillment.
Any material, information, idea or other communication you transmit to or post on this Site by any means will be treated as non-confidential and non-proprietary, and may be disseminated or used by Pure Vape for any purpose. Pure Vape will have no obligations to the creator of said content it will be free to copy, disclose, distribute, incorporate and otherwise use the content and all data, images, sounds, text, and other things contained therein for any and all commercial and non-commercial purposes. You are prohibited from posting or transmitting to this Site any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.
Except with regard to personal information, all information which you post on this site or communicate to Pure Vape through this site (collectively “Submissions”) shall forever be the property of Pure Vape. Without limitation, Pure Vape shall have exclusive ownership of all present and future existing rights to any Submission of every kind and nature everywhere. You acknowledge that you are fully responsible for the message, including its legality, reliability, appropriateness, originality and copyright. You hereby represent and warrant that your Submission does not infringe the rights of any third party.
The copyright in all material provided on purevape.com is held by Pure Vape except when otherwise noted. Except as stated herein, no material from the Site or any web site owned, operated, licensed or controlled by Pure Vape, may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, and other laws.
The trademarks, service marks and logos (the "Trademarks") used and displayed on this Site are registered and/or unregistered trademarks of Pure Vape, unless otherwise noted.
This Site is controlled and operated by Pure Vape. from its offices in Florida. Pure Vape makes no representation that materials on this Site are appropriate or available for use outside of the United States. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. Any claim relating to, and the use of, this Site are governed by the laws of the State of Florida, without giving effect to any principles of conflicts of laws.
In no event shall Pure Vape be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of it's products.
Pure Vape may suspend or terminate this Agreement or a User’s use immediately upon receipt of any notice which alleges that the User has committed fraud or used this site for any purpose that violates any local, state, federal or law of other nations, including but not limited to the posting of information that may violate third party rights, that may defame a third party, that may be obscene or pornographic, that may harass or assault others, that may violate hacking or other criminal regulations, etc. of its agents, officers, directors, contractors or employees. In such event, Pure Vape may disclose the User’s identity and contact information, if requested by a government or law enforcement body or as a result of a subpoena or other legal action, and Pure Vape shall not be liable for damages or results thereof and the User agrees not to bring any action or claim against Pure Vape for such disclosure.
Choice of Law and Forum
This site (excluding third party linked sites) is controlled by Pure Vape from its offices within the State of Florida, USA. It can be accessed from all 50 states as well as from other countries around the world to the extent permitted by location. By accessing this site, you agree that the statues and laws of the State of Florida shall apply to any actions or claims arising out of or in relation to this Agreement or your use of this site, without regard to conflicts of laws principles thereof. Pure Vape makes no representation that materials on this site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. This Agreement shall not be governed by the United Nations Convention on Contracts for the Sale of Goods.
Revisions and Modifications
Last Modified 03/27/2012